TevoFrame

Technical Support

Help Center · Updated August 13, 2026

TevoFrame is a personal plant care companion. Build your garden, log care with photos and optional voice notes, explore guides, map your plants, and identify plants with Smart Scan.

1. Quick Start

Tap Get Started on the welcome screen after accepting the Terms and Privacy Policy.
On Home, search plants, pick a care date, browse Today's Care, and open My Garden.
Tap Add Plant to create a record with species, tags, care preferences, a cover photo, and an optional map tag.
Open a plant to add a care log (Water, Fertilize, Prune, Repot, Mist, Clean, or Check), optionally with a photo or voice note.
Use Explore for Indoor, Outdoor, and Succulents care tips. Use Smart Scan to identify a plant from a photo.

2. Coins & Purchases

New users receive a one-time grant of 285 Coins (enough for 3 Smart Scan identifications).
Each successful Smart Scan identification costs 95 Coins.
Coins are virtual items for in-app use only. They cannot be withdrawn, transferred, or cashed out.
Coin packs are consumable In-App Purchases processed by Apple. Prices follow App Store localization.
Because Coins are consumable, Restore Purchases is not applicable.
For billing or refund questions about a purchase, use Apple’s support channels for App Store purchases.

3. Permissions

Camera — capture plant cover photos, care log photos, profile avatars, and Smart Scan images.
Photo Library — choose existing photos for plant records, care logs, avatars, and Smart Scan.
Microphone — optional voice notes on care logs. Core browsing and garden management do not require the microphone.
Location When In Use — tag where plants live and show them on the plant map. Home and Explore browsing do not require location.
Tracking (optional) — limited attribution and analytics (for example via Adjust) when you allow it.

You can change permissions anytime in iOS Settings → TevoFrame.

4. Common Issues

Smart Scan is slow or fails — check your network and try again with a clearer plant photo.
Not enough Coins — open Get Coins from Profile to top up.
Cannot access camera or photos — enable the permission in iOS Settings, then return to the app.
Map tag is unavailable — allow Location When In Use, then add or edit the plant location.
Purchase not credited — wait a moment for StoreKit to finish, then reopen Get Coins / Profile. If it still fails, contact Apple with your transaction receipt.
Want to delete account — Profile → Delete Account. This clears garden data, care logs, profile information, and remaining Coins on the device as described in the app.

5. Privacy & Legal

TevoFrame may use AI processing for Smart Scan plant identification, Apple platforms for purchases, and Adjust for install / campaign measurement. Details are in the Privacy Policy.

6. Contact

Need more help?

Use the support contact published on the TevoFrame App Store product page, or reach us through this site: https://tevo-6v4.pages.dev/

Please include your iOS version, app version, and a short description of the issue so we can assist faster.