Tevo

Technical Support

Help Center · Updated August 13, 2026

1. Quick Start

• Tap Get Started on the welcome screen after accepting the Terms and Privacy Policy.
• On Home, search plants, pick a care date, browse Today's Care, and open My Garden.
• Tap Add Plant to create a record with species, tags, care preferences, a cover photo, and an optional map tag.
• Open a plant to add a care log (Water, Fertilize, Prune, Repot, Mist, Clean, or Check), optionally with a photo or voice note.
• Use Explore for Indoor, Outdoor, and Succulents care tips. Use Smart Scan to identify a plant from a photo.

2. Coins & Purchases

• New users receive a one-time grant of 285 Coins (enough for 3 Smart Scan identifications).
• Each successful Smart Scan identification costs 95 Coins.
• Coins are virtual items for in-app use only. They cannot be withdrawn, transferred, or cashed out.
• Coin packs are consumable In-App Purchases processed by Apple. Prices follow App Store localization.
• Because Coins are consumable, Restore Purchases is not applicable.
• For billing or refund questions about a purchase, use Apple’s support channels for App Store purchases.

3. Permissions

• Camera — capture plant cover photos, care log photos, profile avatars, and Smart Scan images.
• Photo Library — choose existing photos for plant records, care logs, avatars, and Smart Scan.
• Microphone — optional voice notes on care logs. Core browsing and garden management do not require the microphone.
• Location When In Use — tag where plants live and show them on the plant map. Home and Explore browsing do not require location.
• Tracking (optional) — limited attribution and analytics (for example via Adjust) when you allow it.

You can change permissions anytime in iOS Settings → Tevo.

4. Common Issues

• Smart Scan is slow or fails — check your network and try again with a clearer plant photo.
• Not enough Coins — open Get Coins from Profile to top up.
• Cannot access camera or photos — enable the permission in iOS Settings, then return to the app.
• Map tag is unavailable — allow Location When In Use, then add or edit the plant location.
• Purchase not credited — wait a moment for StoreKit to finish, then reopen Get Coins / Profile. If it still fails, contact Apple with your transaction receipt.
• Want to delete account — Profile → Delete Account. This clears garden data, care logs, profile information, and remaining Coins on the device as described in the app.

5. Privacy & Legal

Tevo may use AI processing for Smart Scan plant identification, Apple platforms for purchases, and Adjust for install / campaign measurement. Details are in the Privacy Policy.

6. Contact

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